Privacy Policy

1. Introduction

At PilotRanker, we place great importance on protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our site and services.

2. Data controller

The data controller is:

• PilotRanker SAS
• Email: privacy@pilotranker.com

3. Data collected

3.1 Data provided directly

We collect data you provide to us:

• Account creation: name, email, password
• Contact forms: name, email, company, message
• Subscription: billing information (processed by Stripe)

3.2 Automatically collected data

During your browsing, we automatically collect:

• IP address
• Browser type and operating system
• Pages visited and time spent
• Traffic source

4. Processing purposes

Your data is used to:

• Provide and improve our services
• Manage your user account
• Process your payments
• Send you account-related communications
• Respond to your contact requests
• Analyze site usage to improve it
• Comply with our legal obligations

5. Legal basis for processing

Processing of your data is based on:

• Contract execution: to provide our services
• Your consent: for marketing communications
• Our legitimate interest: to improve our services
• Our legal obligations: for billing and accounting

6. Data sharing

Your data may be shared with:

• Stripe: for payment processing
• Vercel: for site hosting
• Analytics services: for traffic analysis

We never sell your personal data to third parties.

7. International transfers

Some of our service providers are located in the United States. These transfers are governed by appropriate safeguards (standard contractual clauses).

8. Retention period

• Account data: retained during your subscription, then 3 years
• Billing data: retained 10 years (legal obligation)
• Contact data: retained 3 years after last contact
• Cookies: 13 months maximum

9. Your rights

Under GDPR, you have the following rights:

• Right of access: obtain a copy of your data
• Right of rectification: correct inaccurate data
• Right to erasure: request deletion of your data
• Right to portability: receive your data in a structured format
• Right to object: object to processing of your data
• Right to restriction: restrict processing of your data

To exercise these rights, contact us at: privacy@pilotranker.com

10. Cookies

Our site uses cookies for:

• Essential cookies: site functionality
• Analytics cookies: traffic analysis
• Preference cookies: remembering your choices

You can configure your browser to refuse cookies or be alerted when they are set.

11. Security

We implement appropriate security measures to protect your data:

• SSL/TLS encryption of communications
• Secure hosting on Vercel
• Restricted data access
• Secure authentication

12. Changes

We may modify this privacy policy at any time. The last update date is indicated at the top of this page.

13. Contact and complaints

For any questions about this policy, contact us at: privacy@pilotranker.com

You also have the right to file a complaint with the CNIL: www.cnil.fr